"The Year of the Guest program ... helped us put together pre-shift meetings and discuss topics that really make
a difference. You will never have to worry about what you are going to talk about with your staff every week. It is
well worth the money."
"My staff looks forward to each YOGA Exercise and we have implemented several WOW ideas that had an
immediate positive impact on our guests. Bill and Joel bring the details home in a way that makes you want to
implement every idea they present."
"The Year of the Guest e-mails are concise and right on target. I actually look forward to receiving them and
promptly forward the insights along to my fellow managers. They always spark interesting and productive
conversations on how we can better serve our guests."
"The Year of the Guest provides owners, managers and other key staff with a fresh perspective on their daily
routine and a re-energized dedication to the art of hospitality. The stories, ideas, and tips help you to sharpen
your focus [on] the little things that make up the dining experience."
"We received some great ideas and motivators for a small cost. What more could you ask for?"
"Year of the Guest is a great deal. Not every idea applies to my business but the number and quality of ideas is
spectacular. From simple things that can be implemented immediately to long term projects for the entire staff,
just one of the ideas can easily pay for the whole program."